Terms & Conditions
Welcome to the ‘The Back Page’ website terms and conditions for use.
These terms and conditions apply to the use of this backpagenewcastle.com website. Please read through the terms and conditions. If you do not agree with the terms and conditions do not use this Website. If you do access the Website, and /or place an order, you thereby agree to be bound by these terms and conditions set out below.
How to Order: All orders can be placed online through the Website. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.
Method of Payment: You can pay either by VISA, Master Card, Switch Solo, Maestro, Electron and JCB . We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by The Back Page for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases.
Out-of-Stock: If any item you have chosen is unavailable you shall be contacted via your e-mail address or by post.
We get authorisation from your card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Pricing Policy: VAT & The EU, All products on thebackpagenewcastle.com are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible.
Variation: Prices on thebackpagenewcastle.com may vary on occasions from those found in our retail store.
The price you pay is the price displayed on this website at the time we receive your order apart from following exceptions:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Use of Promotional Vouchers: Please note that these are the conditions under which a promotional voucher can be used. The offer is only valid on one purchase. It is not valid with any other promotion, Price Beater, offer, discount, sale item, group sales price or special order.
Delivery: Goods will be delivered as stated in our delivery information section on the website. We aim to dispatch goods in stock as quickly as possible, however for a guaranteed delivery date please use one of our urgent or guaranteed delivery services.
The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.
At this time we are unable to deliver to PO Boxes, so any delivery to such an address will not be able to be processed.
In the event that your order hasn't arrived within a reasonable period of time please contact us. You will need to provide us with a dated copy of your signature along with your written instructions and details of your order.
For deliveries to be despatched the same working day, orders must be received before 12.00pm GMT. After this time we can't guarantee orders being processed on the same day.
Return of Goods Policy: Goods can be returned for a full refund (including delivery charge) if they are faulty or if the wrong item has been dispatched within 14 days after receipt of goods. In this event Please contact our After Sales team on 0191 2615551, or email info@backpagenewcastle.com if you have a query.
If the goods have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.
Items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)
Complaints: We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to info@backpagenewcastle.com, or mailed to The Back Page, 56 St Andrews Street, Newcastle Upon Tyne NE1 5SF. Alternatively, you may telephone us on 0191 2615551 10am to 5pm, Monday to Friday.
We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Errors and Omissions. We strive to keep our website and publications accurate, up to date and error free. However, whilst every effort has been made to make them so, no responsibility can be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
Data Protection and Privacy: Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
Any questions regarding our privacy policy should be addressed to the attention of: The Back Page, 56 St Andrews Street, Newcastle Upon Tyne, England NE1 5SF or by e-mail at info@backpagenewcastle.com
Collection and Use of Information: The Back Page is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. The Back Page collects information from users of our website at several different points.
Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
This Website contains links to other websites with their own privacy policies, The Back Page are not responsible for the privacy policies of these websites.
Users who no longer wish to receive information may opt-out of receiving these communications by emailing us at info@backpagenewcastle.com
Security: This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.
Notification of Changes: Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.
If you feel that this company is not abiding by its privacy policy, you should first contact The Back Page by email info@backpagenewcastle.com; letters should be addressed to The Back Page, 56 St Andrews Street, Newcastle Upon Tyne NE1 5SF.
Exclusion of The Back Page’s liability: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.
The Back Page does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.
The Back Page makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
Other sites, Advertisements and Links: The Back Page excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by The Back Page. The Back Page is not responsible for the content of websites that are referenced or linked on this website.
Copyright: Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to The Back Page, or are used with permission from the owner.
The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of The Back Page, except when this occurs incidentally while using the site for private and non-commercial use.
Jurisdiction: The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Website and its use and these terms and conditions. |